7 Essentials For Delivering Epic Customer Care
Bad customer care globally costs companies 338.5 billion each year. Of the customers that left companies, 61% percent went to competitors.
20-05-2024
7 Key Support Trends To Watch
It pays to plan in business. Savvy managers know that. That’s why they review key support trends annually. They can make a big impact during the year.
31-07-2023
7 Proven Secrets To Boosting FCR and Customer Retention
People want to solve problems in one call.Boosting FCR can also reduce operating costs—a statistic that managers sometimes overlook. They shouldn’t.
26-06-2026
7 Questions To Ask When Developing An SLA
Is developing SLA worth the effort? Yes! Service level agreement is crucial for a successful outsourcing engagement. Here are some useful tips
February 3, 2026
7 Reasons Why Emotional Intelligence Is Important In Customer Support
Discover the top 7 reasons why emotional intelligence is crucial in customer support. Learn how empathy, self-awareness, and emotional regulation can enhance customer satisfaction and improve team dynamics.
21-10-2024
7 Technologies That Impact FCR Rate Positively
FCR Rate: Research indicates that investing in advanced call center technology boosts bottom line significantly & offered RoI in under 1 year.
31-07-2023
7 Tips For Improving Customer Experience
Some managers make this the first step in Improving customer experience. Others make it the second step.It’s the key for customer experience successful.
November 9, 2023
7 Top Customer Information Sources
Internal experts are often overlooked sources of customer information, they can be invaluable in creating customer personas for your company.
July 7, 2023
7 Ways To Exceed Customer Expectations
The key is to set realistic customer expectations, &then not just to meet them, but exceed them preferably in unexpected and helpful ways.
23-03-2026
75% Of Customers Leave A Company After Dealing With Unfriendly Customer Support
Customer support costs businesses more than $338 billion annually according to a Global Genesys survey. 31West global services has best customer service.
31-07-2023
8 Tips For Excellent Customer Service To Colleges & Universities
Looking to enhance excellent customer service at your college or university? These 8 tips will help you provide top-notch service to your students and staff.
26-01-2025
Why Always-Available Customer Support Is a Competitive Advantage in the US Market
A 24/7 call service ensures faster response to customers, with greater satisfaction & loyalty, leading to a competitive advantage.
July 1, 2026