iOS Native (Swift & Objective-C)
iPhone and iPad user support, iOS version compatibility troubleshooting, iCloud sync, TestFlight onboarding, and Apple ID in-app billing assistance.
Outsource Mobile Apps Support
iOS & Android App Specialists
Outsource Mobile Apps Support to Our Professional Team
Outsource mobile apps support to our professional and talented team. Our experts have been extensively trained and carry years of experience to deliver dependable & consistent services for your small or mid-sized business.
At 31West, you’ll find service desk outsourcing specialists who have experience in all the technologies, platforms, and systems your business relies on every day. We have immense strength on Android & iOS Operating Systems – Native (Java, C++, Swift) or Hybrid (Cordova, Ionic, and the likes) – covering the full spectrum on both the technical and customer service side.
24/7/365 Help Desk Coverage
Multi-Tier L1 & L2 Support
Custom SLA Guarantees
Flexible Monthly Billing
24/7 Connected World
Mobile Apps Support Services for Today's Evolving Market
It’s a mobile world, and 31West understands the need for reliable mobile app support that keeps your business connected in the ever-changing market. Our skilled mobile specialists and technicians deliver customer support to companies of all types and sizes, from new start-ups to established enterprises.
On-The-Go Global Reach
Whether you need to keep up with your team on the go, or you’re releasing apps to customers around the globe, you’ll enjoy the flexibility and responsiveness of our outsourced mobile apps support services.
Secure & Up Time
Rely on our expert staff to keep your mobile apps secure, up, and running – ensuring end-user trust and stellar app store satisfaction scores across all releases.
Top Brands We Serve
Cross-Platform Dominance
Full-Spectrum Mobile Operating System & Framework Support
Whether your applications are engineered natively or leveraging modern hybrid runtimes, our certified technicians troubleshoot code, platform APIs, and user interfaces natively.
Android Native (Kotlin & Java)
Extensive device fragmentation triage across Samsung, Google Pixel, Xiaomi, Motorola, and OEM custom skins from Android 10 through latest Android releases.
Hybrid & Cross-Platform
Seamless support for apps built with React Native, Flutter, Ionic, Cordova, and Xamarin. Web-view bugs, bridge plugins, and cross-OS layout resolution.
Value Proposition
Key Benefits of Our Tech Support Outsourcing Services
Delivering quantifiable business improvements with reduced operational friction and world-class responsiveness.
Increased Uptime
Ensure constant connectivity for your team and your customers with our skilled, meticulous attention to your IT infrastructure and backend APIs.
Quick Response
Whenever you contact our highly trained staff, you’ll receive the rapid response you need for your issues – typically with first-contact resolution for most support requests.
Cost Efficiency
Enjoy substantial savings over the cost of an in-house IT department, as well as customized solutions that let you pay only for the services you use, instead of a pre-packaged and overpriced support package.
Unified Touchpoints
Omni-Channel Mobile Support Services
Engage mobile app users directly through in-app widgets, public App Store reviews, dedicated phone support, and ticket tracking.
Sub-Minute Reply
In-App Live Chat
Intercom, Zendesk & FreshchatInstant in-app messaging embedded directly inside your iOS and Android apps for zero user drop-off.
Rating Protection
App Store Reviews
App Store & Google PlayActive daily monitoring and professional troubleshooting responses to 1-star and 2-star public reviews.
Under 5 Rings
Phone Calls
Dedicated Mobile DeskWarm, professional phone support assisting mobile users with account recovery and urgent access needs.
Under 15 Mins
Email & Tickets
Centralized Help DeskPrompt email responses with step-by-step screenshots, video guides, and verified resolution walkthroughs.
Flexible Coverage Options
Flexible Mobile Support Plans
Scalable shift structures that match your app release cycles, feature drops, and global user traffic surges.
- 8
8-Hour Coverage
- 8 hours/day, Mon to Fri
- 8 hours/day, Mon to Sun
- 12
12-Hour Extended
- 12 hours/day, Mon to Fri
- 12 hours/day, Mon to Sun
- 24
24/7 Full Operations
- 24 hours/day, Mon to Fri
- 24 hours/day, Mon to Sun
- AH
After-Hours & Weekends
- After-Hours Mon to Fri
- 24 Hours on Sat & Sun
Mobile SDKs, Ticketing & Analytics Tools We Integrate With
Our mobile experts operate natively inside your customer success software, crash telemetry, and developer boards.
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Infrastructure Extension
Looking for Tech Support Outsourcing Services to Cover Your In-House Infrastructure?
Ensure your backend application servers, databases, and enterprise identity stacks operate with 99.9% uptime. Take full advantage of our dedicated Outsourced Windows Server Support services.
Got Questions?
Mobile App Support: Frequently Asked Questions
Clear answers about our iOS and Android coverage, review moderation, bug escalation, and 24/7 service models.
Do you support both Native and Hybrid mobile applications?
Do you support both Native and Hybrid mobile applications?
Yes. Our support engineers are experienced across iOS Native (Swift, Objective-C), Android Native (Java, Kotlin, C++), and popular Hybrid frameworks like React Native, Flutter, Cordova, and Ionic. We cover both the technical and customer service sides of app management.
How do you diagnose device-specific and OS fragmentation issues?
How do you diagnose device-specific and OS fragmentation issues?
Our team gathers complete environment telemetry from users – including exact device manufacturer, model number, OS version, app build number, network carrier, and permissions state. We replicate conditions on real devices or emulators to isolate glitches rapidly.
Can your team monitor and respond to App Store and Google Play reviews?
Can your team monitor and respond to App Store and Google Play reviews?
Yes! Responding to public reviews is a crucial part of our mobile support. We identify user pain points, provide helpful troubleshooting advice, and guide frustrated reviewers toward positive resolutions – converting 1-star reviews into loyal 5-star ratings.
How do you handle in-app billing, subscriptions, and payment restores?
How do you handle in-app billing, subscriptions, and payment restores?
We troubleshoot Apple App Store and Google Play In-App Purchases (IAP), verify receipt tokens, resolve restoration errors, guide users through subscription tier upgrades, and assist with authorized refund requests in strict accordance with your policies.
Can you escalate technical crashes directly to our mobile dev squad?
Can you escalate technical crashes directly to our mobile dev squad?
Yes. When crash trends or reproducible bugs emerge, our engineers collect Crashlytics, Sentry, or Bugsnag stack traces, record reproduction videos, and file actionable issues directly in your Jira or GitHub boards.
Are your mobile app support services available 24/7/365?
Are your mobile app support services available 24/7/365?
Yes. Mobile app users download, subscribe, and use your application in every timezone. Our 24/7 follow-the-sun operations ensure your users receive prompt live assistance whether they open your app at 2 PM or 2 AM.
Ready to Deliver 5-Star Mobile App Support?
Call 877-262-5030 or request a custom quote via the form below.