Autotask PSA is a complete business management solution. As it is a SaaS application, you do not have to deal with any overhead of hardware and maintenance. And the service is available for use any time, any place.
Autotask features are many, like tracking and managing projects from start to end, sales opportunities, and new accounts. In addition, you can keep track of inventory and manage procurement workflow.
Autotask PSA also comes with a powerful service desk module that lets you seamlessly work with outsourced help desk providers.
You can outsource, assign and track tickets. It helps you measure employee performance to see if they meet SLA targets. The platform can help tag incoming tickets so service desk agents can quickly resolve customer issues.
Autotask PSA can perform several business functions, but today we will be focusing on the ones that help deliver quality service to customers.
Top 10 Autotask Features For Service Desk & Help Desk Admins
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
1. Dashboards
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
2. Service Desk Ticketing
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
3. Outsourcing Tickets
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
4. Service Desk Automation and Enhancement
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
5. Knowledgebase
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
6. Autotask LiveMobile for iOS and Android
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
7. CRM
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
8. Asset Management
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
9. Reports
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
10. Project Management
Here are the top 10 features of Autotask PSA, using which you can significantly improve your service delivery.
- Dashboards
- Service Desk Ticketing
- Outsourcing Tickets
- Service Desk Automation and Enhancement
- Knowledgebase
- Autotask LiveMobile for iOS and Android
- CRM
- Asset Management
- Reports
- Project Management
Summary
Autotask PSA offers a fully functional service desk module that helps optimize the service workflow, help employees do their job consistently well, and provide you with the means to track performance.
With the service desk features, you can automate repetitive tasks, work with MSPs, monitor tickets, generate reports, and provide quality customer service.