Business operations backed by technology have become the need of the day. With IT services, you can achieve transparency in your operations, optimize work models and identify opportunities for improvement and growth. Efficient business operations will help you serve your customers better.
On the other hand, you need to ensure that your digital assets are well-protected from cyber threats. What is alarming is that many executives said they are not prepared in the face of security threats. A global study of 1,000 CIOs found that 82% of companies are vulnerable to supply chain cyberattacks.
So, how do you use technology to strengthen your internal business operations and safeguard from external threats? A dedicated IT team can support the smooth functioning of your IT infrastructure while ensuring security. This is, though, not a solution that most organizations can afford.
The answer thus lies with Managed Service Provider (MSP) and Managed Security Service Provider (MSSP).
Let us understand what MSP and MSSP can do for your business by exploring their key differences.
7 Key Differences Between an MSP & MSSP
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
1. Focal Point
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
2. Purpose
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
3. Services Offered
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
4. Network Features
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
5. Type of Support Offered
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
6. Scope
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
7. Benefits Offered
MSP and MSSP are third-party services offered by IT providers from remote locations. Here is how they differ.
What Factors to Consider When Choosing an MSP or MSSP?
No two businesses are the same; thus, a service provider must offer customized IT solutions to meet unique business challenges. For example, this could be scalable infrastructure or offering after-hours customer support.
Accreditations provide proof that an MSP/MSSP offers high-quality services and continuously works towards improving its business services. ISO 27001 accreditation is important for MSSPs as it outlines best practices of information security while maintaining confidentiality, integrity, and availability.
Other factors include:
- Service ecosystems partnerships
- Proven experience
- Expertise
- Response time
- Transparent costing
These factors are not exhaustive, but you can use them as a starting point while vetting service providers.
Summary
MSPs provide a range of IT solutions that make day-to-day management easier. For small and mid-sized companies, they can be a cost-efficient, expert, and flexible working model.
MSSPs provide a range of specialized security solutions. Their goal is to protect organizations from current and future cyberattacks.
Hiring services from an MSP or MSSP solely depends on your organization’s needs and priorities.