SANDEEP PERIWAL
Founder, CEO
Serial entrepreneur with 22+ years of experience in Enterprise Applications, Process Automation, Solution Architecture & Leadership.
About 31West
Who We Are
Your Trusted IT Help Desk & Customer Support Partner
31West is a leading provider of Outsourced IT Help Desk, Customer Support & Technology Consulting Services. Our delivery center operates 24/7/365. We specialize in offering high-quality, cost-effective solutions to small and medium businesses in the US. We also have a strong presence in Canada, UK, & Western Europe.
22+ years of experience, deep domain knowledge, and multi-industry exposure, make us one of the top IT outsourcing company. We are your ideal partner for reducing costs and driving growth. We have worked with companies from across the globe, spanning multiple verticals and industries. We understand your business like no one else.
Guiding Principle
Our Mission
"To help reduce cost, drive growth, and deliver excellent customer service, thereby converting customers into brand ambassadors."
22+
Years of Experience
24/7/365
Delivery Center
99.9%
System Uptime
30% - 70%
Cost Reduction
Executive Team
Our Leadership
We challenge ourselves, tread new paths and walk that extra mile to find newer, faster and smarter ways to delight our customers. Always!!!
SATISH PERIWAL
Founder, COO
Serial entrepreneur with 16+ years of experience in Technology, Customer Experience, Business Intelligence & Finance.
Operational Excellence
Our Management Team
Our management team has in-depth domain expertise, the technical & functional knowledge required to run customer-centric operations for the global enterprise. Our team is experienced in successfully managing call center programs for small & medium businesses and has consistently surpassed targets, achieving an enviable 99.9% uptime.
Our clients have always credited us for superior service quality, indicating higher customer satisfaction and an overall reduction in operational costs ranging from 30% to 70%.
Our work philosophy is shaped around understanding the small or medium enterprise that needs to outsource its non-core yet critical business processes. We provide a number of customer-centric services to such business’, which allows for greater visibility and a better understanding of their products or services to their present and potential customers.
Work Philosophy
Empowering Non-Core Yet Critical Operations
By taking full operational ownership of tier 1–3 support, help desk ticketing, and technical services, we liberate your internal teams to focus 100% on product innovation and business growth.
✓Surpassed Targets with 99.9% System Uptime
✓Operational Cost Reductions from 30% to 70%
✓Custom Service Level Agreements (SLAs)
Why Choose Us
Key Business Differentiators
These differentiators translate into enhanced business benefits for our clients from day one.
16+ Years of Industry Experience
Decades of deep domain expertise across global enterprise support ecosystems.
Proven Methodologies
Structured workflows, rigorous quality monitoring, and battle-tested escalation paths.
Best Technology & Infrastructure
Carrier-grade redundancy, modern omnichannel telephony, and enterprise CRM stacks.
Unwavering Commitment to Quality
Continuous QA scorecards, CSAT benchmarking, and dedicated operational coaches.
Strong Business Ethics
Transparent billing, strict client confidentiality, and long-term trust-first partnerships.
Competitive Pricing Structure
Flexible per-agent, shared, or dedicated pricing models delivering 30% to 70% cost savings.
